I’m looking for a full-time caseworker to join my established, friendly and busy Cardiff Central constituency team. This is a key position in my team as it involves managing day-to-day contact with our constituents.

The role provides a perfect opportunity for someone with excellent investigation, problem solving and communication skills, who works well in a small team.

You will provide advice and support to constituents on a range of issues, including immigration, housing, welfare, financial and health, and help to resolve problems through liaison with UK and Welsh Government agencies, Councils, third sector and other stakeholders and organisations.

You will also attend events and meetings, including regular advice surgeries in the constituency. Occasional evening and weekend work may be required

Responsibilities will include:
• Attending constituency surgeries and meetings.
• Managing and progressing a varied portfolio of casework, including logging cases, taking appropriate actions promptly, monitoring progress, analysing patterns of enquiries and producing reports.
• Liaising with UK and Welsh Government agencies, Councils, third sector and other organisations to help resolve cases.
• Responding to correspondence and enquiries from constituents, including drafting letters, emails and documents.
• Retaining records and information confidentially and in line with the Data Protection Act.
• Providing administrative support for the office.

Essential skills:
• Excellent interpersonal, oral and written communication skills, with a positive and flexible approach.
• Excellent IT skills including ability to use a casework tracking system (the office uses Caseworker), MS Office Applications (Word, Excel and Outlook), Internet and Intranet.
• Ability to draft correspondence to a high professional standard.
• Motivated to work independently as well as the ability to work effectively as part of a small team.
• Good office administration skills.
• Good telephone manner and the ability to demonstrate patience, empathy and a problem solving approach.

Desirable skills:
• Experience of casework
• Legal or advice experience
• Experience of organising and running events
• Full clean UK Driving Licence, desirable but not essential.

Closing Date: 28 November 2021

Interview/Start Dates

Closing time: 5pm

Interview Date: Interviews will be conducted online on Wednesday 1st December. Applicants will be asked to undertake a written task ahead of the interview, this will be communicated to shortlisted candidates.

Start date: as soon as possible.

Application Details

Please send your CV (no more than 2 sides of A4) and covering letter (no more than one side of A4) setting out how you meet the essential and desirable criteria to jo.stevens.mp@parliament.uk

Please note that, due to the expected quality of applications, evidence of desirable skills may be a deciding factor in shortlisting.

http://www.w4mpjobs.org/JobDetails.aspx?jobid=81265