From this week, families across Wales will begin receiving letters confirming they’ll get £150 off their energy bills this winter through the Warm Home Discount.
This support is part of the UK Labour Government’s commitment to tackling the cost of living and making energy more affordable for families. The vast majority of eligible households will receive the discount automatically, with no need to take any action.
However, some households will need to provide extra information to ensure they get the discount, with the letters advising them to call the helpline provided. They will need an electricity bill or statement to confirm the billpayer’s name and account number.
This year, the Warm Home Discount has been expanded to reach six million households, including 900,000 more families with children and 1.8 million households in fuel poverty.
We’re easing the pressure on households today, while laying the foundations for lower bills and cleaner energy in the years ahead.
Who qualifies for the Warm Home Discount?
You may be eligible if you live in England or Wales, are named on your electricity bill (or your partner/legal representative is), and receive one of the following means-tested benefits:
- Housing Benefit
- Income-related Employment and Support Allowance (ESA)
- Income-based Jobseeker’s Allowance (JSA)
- Income Support
- Pension Credit (Guarantee Credit or Savings Credit)
- Universal Credit
If you’re eligible, look out for your letter — and make sure you don’t miss out on this vital support.
Scam Update – Warm Home Discount Scam Awareness
There has been an increase in fraudulent activity targeting individuals about the Warm Home Discount scheme. Please remember the following advice:
- There is no need for individuals to apply for the Warm Home Discount scheme in England & Wales.
- Individuals will not be contacted by the UK Government or Ofgem asking for bank details
- Individuals will not be contacted via text
- If individuals are eligible, individuals should look out for a physical letter by post between October and December 2025 confirming they will get £150 off your electricity bill. Physical letters will be sent by Warm Home Discount Scheme, PO Box 970, PRESTON, PR2 0FX
- Individuals are advised not to click on links provided in suspicious texts or emails.